What is Telstra concierge tech support?

What is Telstra concierge tech support?

Telstra Platinum is a tech support service that can help you with your IT and gadget issues. We provide technology advice and support for most Australian-supplied internet connected gadgets. This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia.

Are 1300 numbers free Telstra?

13 and 1300 numbers are advertised as “the cost of a local call”. Calls to Telstra customer service and complaint lines are free of charges, when callers use Telstra phone services to make the calls.

Why did I get a Telstra Platinum refund?

There are a variety of reasons for when we give refunds, such as an overpayment of your account, a final bill, or a point of sale error or a product fault. If you notice your bill has a charge you don’t recognise, or you haven’t received a credit you were expecting, let us know.

Why my internet is not working?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

Is there a 24 / 7 customer service number for Telstra?

As one of the largest mobile and broadband providers in the country, Telstra offers 24/7 customer service support in multiple languages. Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time.

Where can I get support for my Telstra phone?

For advice and tech support, call or chat to our experts. Store locator will help you find your closest Telstra store. Telstra Platinum® is available for eligible Telstra customers only. Services are not available for some devices and software.

What is the phone number for Telstra platinum?

Telstra Platinum tech support members can also dial +612 9242 0570 for technical support while abroad. Telstra offers multilingual support in a variety of languages, as well as multilingual support in-store.

What is the phone number for the Telstra disability hotline?

For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). Telstra also offers a disability support enquiry form.

Share this post