What are knowledge base articles?
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. It is usually a collection of articles with images, videos, and text included.
What is a knowledge base explain?
A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help. Frequently asked questions.
What is an example of an article in grammar?
Articles are words that define a noun as specific or unspecific. Consider the following examples: After the long day, the cup of tea tasted particularly good. By using the article the, we’ve shown that it was one specific day that was long and one specific cup of tea that tasted good.
What makes a good knowledge base article?
A good knowledge base article needs to keep things simple. It needs to speak to a range of different people from complete novices to techies and experts. It must talk about a lot of topics – anything that your users may need to know or any issues that they might encounter. Plus, it needs to be interesting and engaging.
What makes a good knowledge base?
A great knowledge base isn’t only accessed when needed; it’s also used to support marketing content, explain sales presentations, and convert leads. While it’s primary purpose is to answer questions and provide support to curious customers, it can hold value elsewhere.
What are types of knowledge base?
6 Types Of Knowledge Bases
- Internal Knowledge Base. An internal knowledge base is created by your organization strictly for employees to access information as needed.
- Hosted Knowledge Base.
- Self-hosted Knowledge Base.
- Customer Knowledge Base.
How many type of article are there?
There are two types of articles in the English language, they are indefinite articles (a, an) and definite article (the).
What is article and its uses?
An article is a word used to modify a noun. In other words, we use articles to point out or refer to nouns in conversation and writing. If you are referring to a specific noun, use the definite article ‘the’.