Common questions

How do I disconnect Splashtop?

How do I disconnect Splashtop?

From the Android application, you can click the settings icon on the right. Then, you can scroll down and click disconnect. From my.splashtop.com, click on the gear icon to the right of the computer in an active connection, you will find the option, “Disconnect current session”.

Is Splashtop Streamer spyware?

No. Splashtop is a remote access tool that enables remote workers to access and control their office computers.

How do I remove splashtop from my Mac?

Uninstall Splashtop Streamer using App Cleaner & Uninstaller

  1. Launch App Cleaner & Uninstaller.
  2. Select Splashtop Streamer from the Applications tab and click Remove.
  3. Overview the files you want to delete and confirm the action by clicking on Remove.

Can splashtop see my computer?

Splashtop supports remote access to computers running on Windows and Mac operating systems. As for devices you can use to remote from, you can use any Windows, Mac, iOS, Android, and Chromebook device to access your remote computer.

How do I know if Splashtop Streamer is running?

To check whether the Streamer is running, you can find the icon in the following locations on Windows and Mac. If the icon is not there, the Streamer is not running. Windows: There will be a Streamer icon in the bottom right hand tray area, on the WIndows taskbar.

What is Splashtop Streamer service?

Splashtop Streamer is a safe way of providing remote desktop support to client’s computers. The software links your computer to Martin’s HelpDesk only (no one else will be able to access your computer). It enables an administrator to perform maintenance tasks on your computer or network remotely.

How safe is Splashtop?

Is Splashtop Secure? Yes, Splashtop’s remote access and remote support solutions are highly secure. All connections are protected with TLS and 256-bit AES encryption. Splashtop also comes with top security features including device authentication and two-factor authentication.

How can I tell if someone is logged into a remote computer?

Remotely

  1. Hold down the Windows Key, and press “R” to bring up the Run window.
  2. Type “CMD“, then press “Enter” to open a command prompt.
  3. At the command prompt, type the following then press “Enter“: query user /server:computername.
  4. The computer name or domain followed by the username is displayed.

How do I remove Splashtop from my HP laptop?

In Windows Control Panel, go to Settings > Apps, and find the Splashtop application which you wish to uninstall. Select the app and click Uninstall. Make sure your Windows Account is granted permissions to uninstall an app.

How does splashtop personal work?

Splashtop Personal is free* for personal use on your local home network. Access your computer from the comfort of your couch or bedroom using an iPhone, iPad, or Android device for mobile remote access, or access your remote computer from another computer. There is a nominal charge for the iPad and iPhone versions.

Why is splashtop not connecting?

Make sure your device is connected to the Internet, and proxy settings are configured properly on your machine’s network settings and/or in the Splashtop software settings. If there is a firewall or anti-virus enabled on your device, make sure the following Splashtop processes are not blocked: SRManager.exe.

How to disconnect an active Splashtop connection?

From my.splashtop.com, click on the gear icon to the right of the computer in an active connection, you will find the option, “Disconnect current session”. For attended SOS sessions, go to the SOS tab to view your current sessions.

How do I uninstall Splashtop from my computer?

Uninstall Using Windows Apps & Features In Windows Control Panel, go to Settings > Apps, and find the Splashtop application which you wish to uninstall. Select the app and click Uninstall. Make sure your Windows Account is granted permissions to uninstall an app.

Is there a support team for Splashtop Remote Access?

Other remote access companies are notorious for long wait times and inaccessible agents. At Splashtop, our helpful support team can be easily reached by phone, email, and questions through our support site. We don’t expect you’ll find any issues with Splashtop, but if you do, we’ll be ready to help.

How to uninstall the Splashtop Streamer DMG?

Open the Splashtop Streamer dmg that you downloaded to install from www.splashtop.com/downloads. There is an uninstall script in the dmg. From Control Panel, click on “Programs and Features”. Then find Splashtop Streamer program to uninstall. You can uninstall the Personal app here as well.

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