Common questions

How to complain to opus Energy?

How to complain to opus Energy?

Contact Us

  1. Call us on. For general queries or help: Customer Service – 0843 227 2377. Open 9am to 5pm – Monday to Friday.
  2. Write to us. Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD.
  3. Email us at. [email protected]. To help us respond quickly, please include your account information.

Is opus Energy any good?

Trustpilot: 2.1 out of 5, based on 1,331 reviews, rated ‘Poor’ overall.

How do I cancel my Opus Energy contract?

Terminating with Opus Energy You are required by Opus Energy to provide written notice at least 60 days before your contract ends of your intent to terminate your contract at the end of its fixed period.

Who is the CEO of Opus Energy?

Charlie Crossley Cooke
Charlie Crossley Cooke is the founder and Chief Executive of Opus Energy, which he established in 2002.

Is Opus Energy expensive?

Opus has competitive deemed rates, although like all suppliers, their deemed rates are considerably more expensive than their contract rates.

How do you pay Opus Energy?

Paying your bill

  1. Log in to your online account, where you can set up a Direct Debit or make a BACS transfer.
  2. Call us between 8:30am and 5:30pm Monday to Friday on 01604 797301.
  3. Send a cheque with your account number as a reference to: Opus Energy Ltd, PO Box 55, Sheffield, S98 1DZ.

Does octopus energy supply water?

Great if you want price certainty for your business. All our electricity comes from 100% renewable sources like sun, wind and water.

What time does night energy start?

Types of rates Day-rate hours are 8:00am – 1:00am in the winter and 9:00am – 2:00am in the summer. Night rate: This applies if you have a Day/Night (or Economy 7) meter, and/or a night storage heater. Night-rate hours are 1:00am – 8:00am in the winter and 2:00am – 9:00am in the summer.

How do I register my Opus Energy?

Logging on to your online account at If you’d like to register for an online account, visit If you’re unable to provide us with meter reads, let us know by emailing [email protected].

Is Octopus energy a UK company?

Octopus Energy Group is a British renewable energy group specialising in sustainable energy. As of September 2021 the company has over three million domestic and business customers, as well as providing software services to other energy suppliers.

Is Octopus energy good value?

Of the 15 award categories, Octopus Energy took the top spot in seven. The supplier was also awarded the top prize in the Most Likely to Recommend, Best Value for Money, Best Deal for you, Best Customer Service, Best Billing Service, Best Online Services and Best Account Management categories.

Is Octopus energy cheaper at night?

Octopus Energy Go is purely for electric vehicle drivers and gives you very cheap electricity (5p/kWh) between 12.30am and 4.30am every night. Octopus Energy reckons a full charge on this tariff is on average 25% cheaper than typical Economy 7 night rates.

How many customer service reviews does Opus Energy have?

1,542 reviews matching your search. Reset filters. HOW DOES THIS COMPANY REMAIN IN BUSINESS?? Absolutely apalling to deal with ! When we ceased trading they said they could no longer supply as we were now not in business.

When did Opus Energy move to another address?

Recently now have received a letter advising us that we were moving to another address ? ? ! and have now also received a bill for £40 and with an account number unknown to us. We originally had three accounts with Opus and left to join other suppliers in Dec’ ’19, Jan ’20 and Sept’ ’20 respectively.

Why do I give Opus Energy no stars?

If I could give this energy supplier no stars I would, shocking customer service, left arm and right arm don’t know what they are doing, rude customer service staff, overcharging on bills etc, then you call customer services and they charge you over £30 for calling them to try to get them to sort their shocking service!

Where is the Opus Energy Office in Northampton?

Customer Care, Opus Energy House, 8-10 The Lakes, Northampton, NN4 7YD.

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