Common questions

How do I order my HSBC Security Device online?

How do I order my HSBC Security Device online?

Once you download the HSBC Mobile Banking App on your new smartphone, you can log on and select “Activate Digital Security Device” from the settings menu. You will be asked to generate a security code from your old phone in order to switch your Digital Security Device from your old phone to your new one.

How do I activate my HSBC SG security device?

To activate your Security Device:

  1. Log on to Online Banking.
  2. When prompted by the pop-up, choose ‘Activate now’. (If you’re new to HSBC, you’ll need to scroll down and expand the “Don’t have compatible device” section).

Is the HSBC app safe?

Frequently Asked Questions. Is this app secure? HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

How do I activate HSBC Mobile Banking?

If you’re not yet an online banking customer:

  1. Download the HSBC UK Mobile Banking app from the app store.
  2. Accept the terms and conditions.
  3. Select ‘Register for mobile and online banking’.
  4. Follow the on screen instructions to register and activate your Digital Secure Key.

What is a digital secure key for HSBC?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.

Is HSBC Mobile Banking App Safe?

HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

How do I turn off my HSBC Secure Key?

The Secure Key does not have an off button. After 30 seconds of inactivity, the device will automatically switch off. If your battery is running low you can replace your HSBC Secure Key by: Switching to Digital Secure Key via the ‘Manage Secure Key’ section within Online Banking after you have logged in.

How does HSBC Singapore digital secure key work?

Accessed via the HSBC Singapore app, the Digital Secure Key replaces your physical Security Device. A Digital Secure Key allows you to generate security codes from your mobile or tablet, so you can access your full range of mobile and online banking services. Digital Secure Key is more convenient, more secure and more environmentally friendly.

Is there an app for HSBC in Singapore?

Yes, you can download the HSBC Singapore app and use your Singpass app to register for Online Banking through the app. I have just registered for Online Banking, but do not have my Digital Secure Key/Security Device yet.

Which is the best security device for HSBC?

HSBC offers two options for the Security Device. Whichever option you select, you can be assured that your HSBC online banking sessions are even more secure. Enables access to the full suite of HSBC Personal Internet Banking capabilities and provides the ability to perform certain types of transactions

Is there a way to change my HSBC security device?

Yes. Once you have already activated your HSBC Security Device, you can log on to Personal Internet Banking from your desktop and select Manage my security device” which is available under My HSBC menu. You will see an option to switch device types and instructions on how to do so.

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