Common questions

Can you still book holidays with Thomas Cook?

Can you still book holidays with Thomas Cook?

We are only selling destinations on the travel corridor list and all the hotels are flexible. We won’t charge customers a fee to change their holidays if government rules change.”

Can I cancel a holiday I have just booked?

You have the legal right to cancel without charge if the company has made significant changes to the holiday after you booked it. The law doesn’t say exactly what a ‘significant change’ means.

How long after booking a holiday can you cancel?

If package holiday organisers cancel your holiday you are entitled to a full refund within 14 days of the cancellation date.

Do you get a cooling off period when booking a holiday?

The cooling-off period allows travelers to cancel within 24 hours of booking, at no extra cost. This will provide travelers with a better experience, and the added flexibility can mean more bookings for you! Here’s what you need to know: The cooling-off period only applies to bookings that are 60 days or more away.

Is Thomas Cook owned by TUI?

No, Tui and Thomas Cook are completely separate companies, a spokesperson has confirmed. According to its website, Tui UK and Ireland, part of Tui Group, is the business behind the Tui, First Choice and Marella Cruises brands, as well as Crystal Ski Holidays and Tui Lakes & Mountains.

Are Thomas Cook operating again?

Thomas Cook is back in business again in the UK exactly 12 months after the collapse of the 178-year-old travel company.

What are the terms and conditions for Thomas Cook flights?

These booking terms and conditions (the “T&Cs”) describe the terms on which we will arrange the travel services you booked on our website, including your flight, accommodation, transfer, excursion, ticket or other travel requirements (the “Services”).

How many people can you book with Thomas Cook?

Group bookings (a booking of more than 9 people) are not allowed. If you make multiple bookings for the same trip (for example one booking of six people and another booking of four people), it will be considered a group booking and may be cancelled by the Supplier.

Where is Thomas Cook registered in the UK?

We are Thomas Cook Tourism (UK) Limited, a company registered in England and Wales under company number 12211539 and registered address at The Broadgate Tower, Third Floor, 20 Primrose Street, London, EC2A 2RS (“we”, “us” and “our”).

What does ” you ” and ” Your ” Mean on a Thomas Cook booking?

References to “you” and “your” in these Booking T&Cs means all persons named on your booking (including anyone who is added or substituted at a later date).

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