Common questions

How do I complain to Bord Gais?

How do I complain to Bord Gais?

How can I register a complaint?

  1. You can submit a query by completing our online form.
  2. Email: [email protected]
  3. Write to us at: Customer Service, Bord Gáis Energy, PO Box 10943, Dublin 2.
  4. If you need help or advice, please contact us:

Can I leave Bord Gais?

When your contract is over, you’re free to switch to Bord Gáis Energy. However, if you leave before the end of the contract’s duration, you’ll usually be required to pay an early exit fee. Depending on the provider and plan, that fee could cost between €50 and €100.

How do I transfer my Bord Gais account?

If you wish to change your personal details please contact our Business Direct Team through our online query form. Please have your account number, account name and GPRN/MPRN available, which are located at the top of your bill.

How do I cancel a direct debit with Bord Gais?

You may cancel your Mandate at any time by simply advising your bank / building society in writing and informing us accordingly.

What is the cheapest electricity in Ireland?

What are the cheapest electricity rates in Ireland?

Supplier Plan Name Annual cost
Electric Ireland SuperSaver (DD, online billing) €976
Bord Gáis Energy Best New Electricity (DD, online billing) €986
Ecopower 25% Discount (DD, online billing) €1,014
SSE Airtricity 1 Year Electricity 30 (DD, online billing) €1,015

How many electricity suppliers are there in Ireland?

There are a total of 14 gas and electricity suppliers in Ireland. Most of these supply both electricity and gas while a few others are single suppliers for electricity or gas.

How do I close my electricity account?

Here are the main steps:

  1. Call or visit one of our branches to let us know your preferred moving out date.
  2. Decide how you want your deposit refunded (if applicable).
  3. We’ll take a meter reading and notify you when your final bill is ready.
  4. Pay the final bill so you can get your Account Closing Letter.

How do I close my gas account?

You can either call your utility to stop service and close your account, or you can make the request online (if you have an online account already activated.

Can utility bills be in joint names?

If you are both working and have your own bank accounts, bills for services you share, such as electricity, should go in both names. Decide how you will pay for them before the bill comes due. If you pool your earnings in a joint bank account, all bills paid from that account should carry both names.

How do I set up a Direct Debit for my bills?

Usually, you fill in a form and send it to them, or set it up online or over the phone. They’ll let your bank know. You can cancel a Direct Debit at any time by contacting your bank – you can sometimes do this through online banking.

What is Direct Debit with Level pay?

How does it work? We take the gas or electricity usage of your home over the last 12 months and apply our current prices to calculate your annual bill. We then simply divide by 12 to create monthly payments which you’ll pay by Direct Debit.

What is the phone number for Bord Gais Energy?

Visit our help section for gas emergency information and phone number in English, Irish, Polish, Russian and Mandarin Chinese. For any electrical interruptions or emergencies, contact ESB Networks immediately at 1800 372 999 (24 hours). Direct Debit is the easiest way to pay your bill.

What is the phone number for Bord Gais hive?

Bord Gáis Hive’s Contact Number is 01 611 0135, and the opening hours are the same as Bord Gáis’s other contact lines, Monday to Friday: 8 am – 8 pm or Saturday 9 am to 5.30 pm. Please note that Bord Gáis does not deal with electricity or gas emergencies.

How to make a complaint about Bord Gais?

If you would like to raise a complaint with Bord Gáis, first contact their customer care department. If they are unable to resolve your issue or you wish to escalate it further, you can then send them an official complaint via the email below, or by post. If your issue still hasn’t been resolved, consider escalating it to the CRU.

Do you need to register a Bord Gais account?

If you’ve already registered online you can log in to your account and arrange to pay. If you haven’t registered yet, Bord Gáis provides a Pay Now option which there is no need to register for. If you wish to create an account, log in and pay, you can check out our in-depth Bord Gáis login guide. By telephone.

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