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How do I make a complaint about London transportation?

How do I make a complaint about London transportation?

You can complete an online complaint form at www.lgo.org.uk/complaint-form. You can phone our helpline on 0300 061 0614.

How do I complain about London Underground?

London Underground complaints contacts

  1. Visit Customer Services.
  2. Call Customer Services on 0343 222 1234.
  3. Tweet London Underground.

How do I make a claim against TfL?

How to contact us. You can call The Sarah Hope Line on 0343 222 5678, Monday-Friday 08:00-18:00 (check TfL call charges). A voicemail service operates outside of these times. You can also reach us by email at [email protected]

How do I contact London Transport?

You can also contact TfL in the following ways: Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply …

How do I complain about TfL staff?

How do I make a complaint?

  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.

What is the email address for Transport for London?

Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)

Where is the Ministry of Transport?

The Department for Transport ( DfT ) is located in Great Minster House ( GMH ).

How long do TfL refunds take?

Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible. In such instances, TfL redirects resources to try to ensure it does provide refunds within 10 working days.

Which is the official watchdog for public transport in London?

London TravelWatch is the official watchdog organisation which represents the interests of public transport users in and around the capital. It is independent of TfL and can help with complaints about public transport in London.

How to get in contact with Transport for London?

When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We’ll use your feedback to improve our services. Careers Public affairs Contact us about corporate affairs Urban planning and construction.

What to do if you have a complaint about TfL?

We try to resolve your complaint the first time you contact us. If you are not satisfied with our response, tell us and we will ask a team manager to review it. If you are still unhappy with the outcome, you can ask London TravelWatch or the Local Government Ombudsman (LGO) to consider your complaint.

Is the Local Government Ombudsman independent of TfL?

It is independent of TfL and can help with complaints about public transport in London. The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London.

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